Transforming Health Care Services through Knowledge Management during COVID-19 in India

Knowledge management (KM) is considered to be an important intervention in improving health care services. KM facilitates the transfer of the existing knowledge and the development of new knowledge in the health care sector. The relevance of knowledge management in the healthcare sector cannot be ignored due to the dynamic and sensitive nature of knowledge within the healthcare sector which leads to the smooth conduct of business for the health and the other operational issues in the hospitals. As the health care sector is a knowledge-intensive industry, systematic, and appropriate dissemination of knowledge leads to a competitive advantage. Its importance was realized more during the COVID-19 due to the acute shortage of medical facilities and doctors. This inspired the authors to undertake the present study. The broad objectives of the study were to understand the role played by knowledge management in transforming health care services, to suggest measures based on the findings, and to contribute to the existing literature. The sample size was considered to be 167, which included 83 males and 84 females. The study was conducted with four parameters such as the impact of knowledge management on the performance of the health care sector, the impact of knowledge management on paramedics’ performance, the impact of knowledge management on patients care, service, and satisfaction and COVID-19 as well as Omicron related variables. It was observed that all the attributes of knowledge management played an important role in providing health care services at the right time to the needy people for the overall interest of society, as a whole. Key words: Health care services, Knowledge management (KM), COVID-19, Omicron & Paramedics.