Civil Service Administration and Effective Service Delivery in Rivers State, Nigeria

This paper examined relationship between civil service administration and effective service delivery in Rivers State, Nigeria. A correlational research design was adopted for the study. The population for the study comprised of all the civil service administrative staff in Rivers State secretariat. A sample random sampling technique was used to select 80 respondents. The research instruments for this study were questionnaire titled Civil Service Administration Scale CSAS and Effective Service Delivery Scale ESDS . The instruments items were designed and validated by the researcher using Cronbach Alpha reliability statistics to calculate the reliability coefficients of the two instruments. The reliability coefficients of Civil Service Administration Scale and Effective Service Delivery Scale are 0.85 and 0.81 respectively. The findings revealed that there is significant relationship between the role of civil service administration and effective service delivery in River State. Also, there is a significant relationship between improvement in civil service administration and effective service delivery in River State. Based on the findings, it was recommended among others that Rivers State Civil Service Administrators should ensure that their roles and duties under the Public Service Act are upheld and are not subject to political interference on decision of public activities. It should be made clear that the politicians by no means allowed to be a part of project processes it is often the case that the politicians imply instructs the public managers on how projects should be done. Therefore, there should be no interference with the establishment of public projects, so as to ensure effective service delivery in the state. Joy Nkeiru Prince-George "Civil Service Administration and Effective Service Delivery in Rivers State, Nigeria" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-6 | Issue-2 , February 2022, URL: https://www.ijtsrd.com/papers/ijtsrd49391.pdf Paper URL: https://www.ijtsrd.com/other-scientific-research-area/other/49391/civil-service-administration-and-effective-service-delivery-in-rivers-state-nigeria/joy-nkeiru-princegeorge