A Bibliometric Study of Social Media as a e-Government Public Services

Social media is used as an essential tool of government communication to the public and a form of service from e-government. This paper aims to identify the scientific development of social media themes in public communication services. This paper used bibliometric technic to investigate the broad overview of media studies on government public services. The analysis includes a citation and co-citation analysis, bibliographical coupling, and co-occurrence analysis. The data is taken from the Scopus database for 2010- 2021 with the source of the journal article type. The analysis results show the dynamics of increasing and decreasing the number of government social media studies. The bibliometric analysis also shows the most contributing journal sources, the most productive authors, the most cited journal articles, co-citations between authors, and clusters of themes that develop from social media themes used by the government in communicating and serving the public.