An Investigation into Factors Fuelling Industrial Action by Buffalo City Metropolitan Municipality Workers in South Africa

All stakeholders are concerned about the growing number of municipal worker strikes. Local government officials understand that this has a negative impact on service delivery and, as a result, the quality of life for all residents. Residents are also concerned about the growing number of strikes because they are not getting value for money in terms of service delivery. The purpose of this study was to look into the factors that contribute to the high rate of industrial action among Buffalo City Metropolitan Municipal employees. The study sought human resource solutions that could be used to address the causes of industrial unrest in the Buffalo City Metropolitan Municipality. The methodology relied on quantitative research through the use of a questionnaire. Despite the fact that there are many strikes taking place across the country, the study only focused on the Buffalo City Metropolitan Municipality in the Eastern Cape Province. The researcher posited that because there have been numerous strikes at the BCMM over the years, the study will attempt to identify the causes of these strikes. The study will add to the scarcity of research on the subject, it will also provide ground breaking strategies for the South African government and the South African Municipal Workers' Union in dealing with industrial strikes. The study recommends that a well constructed salary scale be implemented in all municipalities across the country. Nana Owusu Atta Yeboah | Adolf Lowies "An Investigation into Factors Fuelling Industrial Action by Buffalo City Metropolitan Municipality Workers in South Africa" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-6 | Issue-5 , August 2022, URL: https://www.ijtsrd.com/papers/ijtsrd50529.pdf Paper URL: https://www.ijtsrd.com/management/other/50529/an-investigation-into-factors-fuelling-industrial-action-by-buffalo-city-metropolitan-municipality-workers-in-south-africa/nana-owusu-atta-yeboah