Increased Errors in Nursing Care due to Ineffective Communication during Nursing Handovers among Staff Nurses at Teerthanker Mahaveer Hospital, Moradabad

Nursing handover is, by definition, an inherently communicative event. An effective Nursing handoff supports the transition of critical information and continuity of care and treatment. So this problem solving approach was carried out to establish valid measures of handover quality and safety and effective interventions within and across health - care settings and to maintain high standards of clinical care at Teerthanker Mahaveer Hospital, Moradabad. The sample (staff Nurses of Teerthanker Mahaveer Hospital, Moradabad) was withdrawn by simple random sampling and data was collected by structured handover assessment checklist on nursing handover including Demographic characteristics. The findings of the study reveals all the handovers were at the average level of effectiveness with the Mean of 2.00. The identified causes for effectiveness at average were Omissions, Distractions, Lack of or illegible documentation and Inadequate tools or equipment for effective handoffs. Solutions for the ineffective are grouped into environmental aspects (e. g., interruptions, noise level and workload), behavioral aspects (e. g., shared planning, shared decision making and critical review of existing documentation, verbal report and acknowledgement of information received), Supporting handover processes through technology like EMR - based handover sheets and Use of standard mnemonics for effective communication like I - PASS, ISBR and ISOBAR.