A 2022 Community Engagement Satisfaction Survey on Safety and Security, Respect and Trust in the Philippine National Police Region X

The maintenance of public safety and order is one of the essential facets of public service. This is in keeping with the government's national security plans as laid forth in the National Security Policy (NSP) 2017–2022. As a feedback mechanism to gauge public satisfaction with the PNP's community engagement in Region X, this study then aims to assess the community's perception of safety and security, respect, and trust in the organization. The findings are then used to support the recommendation of an intervention strategy meant to raise community approval of the PNP's community engagement. 12,740 randomly chosen survey respondents and 117 purposefully chosen key informants provided the data. The findings imply that the PNP's community engagement projects, programs, and events have received very positive feedback from the local population. This expressed positive opinion of the PNP in Region X shows that the police are carrying out their obligations to the community they vowed to serve. In actuality, all 12,740 survey respondents agreed that they feel safe and comfortable in their neighborhood because the police are performing their job. However, some of the key informants expressed concerns over incidents of hold-ups in Cagayan de Oro City during the survey period. This suggests that the PNP must keep enhancing the police operations that guarantee the safety and security of the community. Despite these findings, the community's scores for trust and respect have significantly increased compared to the poll from 2021. Therefore, it is safe to claim that in less than a year, the community's satisfaction with the PNP's engagement has increased. The study also finds that the peace and order situation has been completely controlled to maintain the region's safety and security thanks to the community, local government agencies, and the Philippine National Police (PNP) Region X.