EVALUATION OF MAINTENANCE MANAGEMENT OF A THERMOPLASTIC INDUSTRY USING A MAINTENANCE MATURITY MODEL: A CASE IN MANAUS INDUSTRIAL POLE

The present work focuses on a case study applying a maintenance management system model based on the degree of maturity in a thermoplastic industry. The system must support the decisions of the organization and promote progress in the company's continuous improvement system. The study was based on the answers to a questionnaire submitted to the maintenance, production, and process engineering sectors. The internal perception was compared with external perception in order to perform an analysis of the field of view of the three sectors on the current position of the maintenance sector in relation to the maintenance maturity model used for this analysis. From the application of the model, it was possible to develop a strategic action plan based on lean practices, so that the maintenance areas advance towards the higher levels of the maturity scale, aiming to reach and maintain performance levels recognized as excellence.