LOGISTICS IN CAR SERVICE SYSTEMS

Introduction. The relevance of the field of car service, the logistical problems of which are considered in the article, is due to its social significance; 80% of the residents of Ukraine — 30–35 million car owners, each of whom uses the services of a car service 3–5 times during the year, are connected with the car service. This means that the fleet of private cars, which is more than 10 million units. performs from 30 to 50 million trips to service stations during this period. Internal logistics of a car service is a process of interaction between consumers and service providers. In general, these are significant costs of service consumers, the need to reduce them is obvious. Solving the issue of optimization of logistics processes — creation of an optimal production structure of a car service, i. e. such location of car service enterprises, in which the transport costs of service consumers will be minimal. The article examines the methods of solving this problem. The factors that contribute to solving the problems of the internal logistics system are analyzed. The factors of the location of car service enterprises in the inhabited territory are revealed in order to optimize the logistical characteristics of the process of interaction between consumers and service providers. Purpose. The purpose of the article is to analyze the factors that contribute to solving the problems of the internal logistics system based on the interaction of consumers and providers from the point of view of logistics processes in order to initiate theoretical and practical research in the direction of optimization of logistics processes. The need for research is due to the need to reduce consumer transport costs and time when using car service services. Methods and materials. Determination of the physical and theoretical essence of the problem. Analysis and synthesis of factors. Analysis of statistical data. Research results. The production structure of a car service is a set of enterprises that service and repair cars and provide car service services, which is perceived by consumers from the point of view of the possibility of maintaining the technical condition of the car. Consumers' perception of a car service depends on how convenient the service stations are located, what is the distance between the service stations, whether the service provides the necessary services, whether the services have the appropriate quality, whether the car service companies have an acceptable working mode, whether the service station fulfills orders in a timely manner. The production structure must satisfy the listed requirements. From the point of view of the production structure, a car service is a collection of small independent enterprises or corporate structures, for example, dealer networks, each of which is created independently of the others and each of which is interested, above all, in profits. The relevance of the issue of forming a production structure is due to the fact that the car service of Ukraine operates in the conditions of a developing market. At this stage, its foundations are laid. If the issue of building an efficient production structure is not resolved from the very beginning, it will be difficult to correct its condition. The practice of car service development shows that it (this development) is built exclusively on the business interests of investors and is poorly managed from the point of view of the intervention of management bodies. The situation is as follows: a rich car service deforms the system because it has the opportunity not to take into account requirements, a poor one because it does not have the opportunity to take these requirements into account. As a result, we have a car service that does not meet the requirements of the fleet, as well as the requirements of its performance criteria and indicators.