The Impact of Information Communication Technology (ICT) on Procurement Processes: Case of Zimbabwean Urban Councils (2009 to 2018)

The research aimed at determining the impact of ICT applications on procurement processes. The population of study was composed of 110 respondents from Chegutu, Kadoma, Kwekwe, Chinhoyi and Gweru urban councils with a representative sample of eighty-six participants all drawn from the procurement, finance and works departments of the five councils. Quota sampling was used in this research with strata based on the level of employment in the three different divisions. The research utilized a proportion of 78% from each stratum to select eight-six respondents. Both primary and secondary data was used. Primary data was collected through questionnaire which was designed to satisfy research objectives. Secondary data came from relevant literature review, journals, business magazines, conference papers, and internet. Questionnaire responses were tabulated, coded by use of Statistical Package for Social Sciences (SPSS) version 16 to analyze quantitative data. Qualitative analysis was used to obtain in depth knowledge of the level of ICT utilization and why users were operating at different levels. Findings of the study indicated that although ICT infrastructure with procurement application is in existence and available, utilization of Information Communication Technology is at basic level. Acceptance and adoption of ICT in procurement was driven by both organization and personal objectives. The view that technology adoption is based on the Technology Acceptance Model was applied in this study by testing the perceptions of ease of use and usefulness of ICT. The study revealed that ICT adoption in procurement improves the process and benefits other operations of the business. ICT training and skills development, coupled to organizations' leadership commitment and availability of financial resources were cited as critical success factors in the acceptance and improved utilization of ICT in procurement. The researchers recommended further studies on the topic of ICT adoption in business operations by public entities.