Digital Literacy, Education and Employment Status: Evidence from Bosnia and Herzegovina

At time when digitalization processes are happening faster than ever all around the world, it is not surprising that importance of digital literacy is on the same level as basic literacy. During the COVID-19 pandemic, we witness that the importance of digital literacy is more important than ever before. In this “new normal”, people all around the world are going through a process of change. This study aims to investigate if digital literacy depends on employment status and education level of people in Bosnia and Herzegovina (B&H). Using structured survey as a measurement instrument, the data has been collected from 210 respondents, residents of Bosnia and Herzegovina. The validity and reliability of measurement instrument was confirmed through Exploratory Factor Analysis and Cronbach's alpha values. To find out about differences in digital literacy of employed and unemployed respondents, Mann-Whitney U test has been performed in SPSS. To understand differences in digital literacy because of different education levels, the Kruskal-Wallis H test has been performed in SPSS. Results revealed that difference in digital literacy of employed and unemployed respondents is statistically insignificant. On the other hand, differences in digital literacy at different education levels are found to be statistically significant.