Influence of Supply Chain Management Processes on Performance of Non-Governmental Organizations in Nakuru Town East and West Sub-Counties

There has been a rise in complaints by the public, professionals and other stakeholder‟s about the performance of Non-Governmental organizations in Kenya. This can be associated with supply chain management challenges. Non- Governmental Institutions in Kenya have for a long time been struggling with serious issues of poor supplier management where cases of misappropriation of funds have been reported because their current associations are based on trust and commitment which affects the delivery of services in terms a of efficiency and effectiveness of the supply chain management. The specific objectives of the study were to assess the influence of logistic management and order fulfillment on the performance of Non-governmental organization in Nakuru Town East and West Sub-Counties. The study was anchored on the concept of the contingency theory and the Bounded rationality theory of economics. The study adopted a descriptive research design. The target population was 84 officer in charge of procurement or store from 84 Non-governmental organization in Nakuru, town. Since the study population was small, a census design was adopted. Structured questionnaires were used to collect primary data from the respondents. Data collection process began by getting a formal letter from the university authorizing the field study. A pilot study was conducted in Eldoret town to establish the validity and reliability of the questionnaires. The study used SPSS Version 24 to analyze descriptive and inferential statistics. Descriptive statistics was used to show frequencies, percentages standard deviation and means while inferential statistics were used to show relationship between variables. The study revealed that a moderate positive correlation existed between logistic management and organization performance of NGO in Nakuru town (r = 0.441; p < 0.05). The study also revealed that a moderate positive correlation existed between order fulfillment and organization performance of NGO in Nakuru Town East and West Sub-Counties (r = 0.641; p < 0.05). The study concluded that the organization has implemented aspects such as vision and mission of the strategy which improves the performance of supply chain process. The study also concluded that stockyard planning helps the organization to maximize the throughput without causing unacceptable delays during shipment of the stocks. The study recommended that Non-governmental organization should adopt demand forecasting because it allows the company to take several business decisions, such as planning the production process, purchasing raw materials, managing funds, and deciding the price of the product. The study recommended that a study should be conducted on the supplier selection criteria and performance of non-governmental organizations