Job Satisfaction and Work Engagement of Millennial Employees of the BPO Industry
Journal: THE INTERNATIONAL JOURNAL OF BUSINESS MANAGEMENT AND TECHNOLOGY (Vol.6, No. 1)Publication Date: 2022-02-28
Authors : Jennifer C. Gonzaga Rey Mangarin Marlon Montaño;
Page : 11-106
Keywords : job satisfaction; employee work engagement; BPO; millennials;
Abstract
His study was conducted to determine the significant influence of job satisfaction to employee work engagement of millennial employees in the BPO companies in Davao Region, Philippines. The study used a quantitative non-experimental descriptive-correlation methodology with a simple random sample technique among 405 BPO millennial employees as respondents. Mean was used to measure the level of job satisfaction and employee work engagement while linear regression analysis was used in determining what domain of job satisfaction significantly influence employee work engagement of millennial employees in the BPO companies in Davao Region. As a result, job satisfaction was in moderate level while employee work engagement is in high level. It was also discovered that job satisfaction and employee work engagement of millennial employees in BPO organizations in the Davao Region have a low positive significant relationship. Furthermore, only the nature of work, promotion, communication, coworker, working conditions, and pay were found to be significant predictors of employee work engagement, whereas the others were not. Thus, to obtain a high degree of employee work engagement, it is recommended that job satisfaction be enhanced
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