CONTRIBUTION OF THE QMS PRINCIPLES TO COMPANY PERFORMANCE
Journal: International Journal for Quality Research (Vol.17, No. 1)Publication Date: 2023-03-30
Authors : Stojan Črv Mirko Markič;
Page : 227-242
Keywords : Success Factors; Companies; Quality; Management; Principles; Business Performance;
Abstract
Companies put a lot of efforts to identify factors affecting their business performance. The purpose of this research was to explore the contribution of quality management systems (QMS) on the business performance of companies in terms of return on equity (ROE). A systematic review of scientific literature dedicated to QMS and company performance was performed with a quantitative method. The main finding of this study is that effective implementation of QMS contributes to the business performance of companies. We also identified which of the seven QMS principles, based on standard ISO 9000, and which company performance indicators, were most frequently discussed. In none of the studies to date have the authors comprehensively examined all seven QMS principles, while the business performance, evaluated by the ROE indicator, was discussed in only one study. Finally, a research gap was identified concerning the impact of the QMS principles on ROE.
Other Latest Articles
- EFFECT OF COVID ON THE SHARING ECONOMY: DELPHI ANALYSIS CONFIRMS THAT QUALITY PLAYS A KEY ROLE IN CUSTOMERS' SATISFACTION
- IDENTIFICATION OF FACTORS FOR PROVIDING THE HIGHER EDUCATION QUALITY ASSURANCE FOR STUDENTS
- ANALYSIS AND ASSESSMENT OF LOGISTIC CAPACITIES OF POLAND'S LARGEST SEAPORTS IN TERMS OF MANAGEMENT
- CONSUMER PREFERENCES AND SEGMENTATION OF CONSUMERS OF FOOD SERVICES IN POLAND - DURING PANDEMIC
- THE PLACE AND ROLE OF QUALITY IN THE SYSTEM OF CONSOLIDATED REPORTING: MANDATORY REPORTING OR VOLUNTARY INITIATIVE
Last modified: 2023-03-01 00:39:24