Leadership of Top Management in TQM: Mediator Between the Implementation of TQM in University and Performance of Employees

Improving the quality of teaching and learning in universities has always been the goal of universities. Especially for new universities, they need to use teaching quality to enhance their visibility and reputation. This is why TQM, which is widely used in commercial enterprises, is being practiced in universities. However, the implementation of TQM in universities has been criticized. Studying how to effectively implement TQM to improve staff performance has become a difficult problem for universities. Previous research has shown that the implementation of TQM has a positive impact on top management leadership. In turn, leadership has a promotional effect on employee performance. Therefore, this study uses the SEM approach to address the difficult problem of TQM implementation in universities in China's Henan Province, using a new university as an example. This provides constructive suggestions for universities to improve the quality of teaching and learning.