The Extent of Bureaucratic Red-Tape in Selected Frontline Services of Basilan State College: Its Impact to Public Service Delivery

This study aims to determine the extent of bureaucratic red-tape in selected frontline services of Basilan State College and its impact on public service delivery. A total of 40 respondents were surveyed using an online and on-site questionnaire. Purposive sampling was used to select respondents who are involved in frontline services of the college. Results show that bureaucratic redtape is sometimes encountered by the respondents and the procedures involved in delivering services are rated as moderate in terms of complexity. The clarity of regulations and policies is also rated as moderate. Completing a task or process requires 1-2 approvals, and the typical time needed is less than 30 minutes to 2-4 hours. Moderate paperwork and moderate interaction with other departments or individuals are required. The overall satisfaction with the bureaucratic processes is rated as satisfied to very satisfied. To minimize bureaucratic red-tape, respondents suggest the use of technology, simplification of processes, enhancement of communication, elimination of unnecessary regulations, increase in transparency, fostering a customer service culture, and collaboration with stakeholders. Future research should focus on the impact of implementing these measures on the effectiveness and efficiency of public service delivery