AN ANALYSIS ON COMMUNICATION AND PERSONAL CONFLICT RESOLUTION STYLE IN BUSINESS ORGANIZATIONS

Considered as a real psychosocial phenomenon, which might involve intra and intersubjective oppositions and confrontations, the organizational conflict highlights a series of characteristics and properties that may be objective, which can be analyzed and evaluated both quantitatively and qualitatively. The communication style of a business organization refers to the set of characteristics that may manifest in the communication process of said enterprise. This whole process involves both the way of receiving and decoding a message, while engaged in communication, and the way of processing and interpreting it. These characteristics of speech and communication are closely related to the uniqueness and individuality of both the transmitter and receiver, being an outlet of self-expression. Through the data presented, this paper aims to perform an analysis on the communication style of three distinct business managers and the way they may reach a conflict resolution within their organization. Quantitative methods were used as the primary research method.