Benefits and Challenges of Digital Banking among the Elderly in the Bolgatanga Municipality of the Republic of Ghana

This paper explores the experiences and perceptions of elderly individuals in the Bolgatanga municipality with regards to digital banking. The study employed qualitative research methods such as interviews and focus group discussions to gather data from participants. The collected data was analyzed to identify key themes, including the benefits and challenges of digital banking among the elderly population in the study area. The study found that digital banking can provide a number of benefits for the elderly, including convenience, ease of use, and cost savings. For example, many participants reported that digital banking made it easier for them to check their account balances, pay bills, and transfer money without having to physically visit a bank. Additionally, some participants noted that digital banking helped them to save money on transportation costs to and from the bank. However, the study also identified several challenges faced by the elderly in using digital banking. For instance, many participants expressed a lack of trust in technology, which hindered their adoption of digital banking. Additionally, a significant number of participants reported that they did not have access to digital devices or were not digitally literate enough to use them. Overall, the study found that while digital banking can offer many benefits for the elderly, it is important to address these challenges in order to ensure that they can fully take advantage of its benefits. The study suggests that targeted education and training programs, as well as outreach to the elderly population could be implemented to increase digital literacy and help to overcome mistrust and lack of access to digital devices. In conclusion, this study provides valuable insights into the experiences and perceptions of the elderly population in the Bolgatanga municipality with regard to digital banking. It highlights the importance of addressing the challenges faced by this population in order to ensure that they are able to fully benefit from the convenience and cost savings that digital banking can provide. Dzikunu Andrews Dodzi Kobla | Asanga Arnold Amasiya "Benefits and Challenges of Digital Banking among the Elderly in the Bolgatanga Municipality of the Republic of Ghana" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-7 | Issue-3 , June 2023, URL: https://www.ijtsrd.com.com/papers/ijtsrd57383.pdf Paper URL: https://www.ijtsrd.com.com/computer-science/data-processing/57383/benefits-and-challenges-of-digital-banking-among-the-elderly-in-the-bolgatanga-municipality-of-the-republic-of-ghana/dzikunu-andrews-dodzi-kobla