Evaluating the Level of Automated Facilities Management Adoption and It's Major Challenges in Hotels in Awka, Anambra State, Nigeria

Automated Facilities management is the use of computerized system to perform or supplement facilities management functions. Facilities managers can manage multiple facilities from one location by having all data in one place. The study examined the level of adoption of automated facilities management and the factors militating against effective adoption of the process in hotels in Awka. The sample size, which is the total number of registered hotels in Awka, is 101. The study adopted field survey method, using structured questionnaires, personal interviews and observations as tools for data collection. A random sampling technique was used to select the sample size. The data was subjected to descriptive statistical method. Analysis was done using statistical package for social science SPSS version 23. Frequency tables, percentages, graphs and charts were used to present the data. The hypotheses were tested using Kruskal Wallis H test while the objectives were analyzed with the use of Mean and Mean rank. The study revealed the level of application is low and there are certain factors militating against effective adoption of automated facilities management in hotels. It was recommended that the hospitality industry should incorporate automated approaches to enhance facilities management practices in hotels, employ well trained facilities managers, organize workshops and seminars regarding new technologies and automation and also increase funding to acquire automated facilities that will help streamline their operations and reduce errors and cost. Deborah Udo Ekaette | Dr. A. N. Udobi "Evaluating the Level of Automated Facilities Management Adoption and It's Major Challenges in Hotels in Awka, Anambra State, Nigeria" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-7 | Issue-4, August 2023, URL: https://www.ijtsrd.com/papers/ijtsrd59796.pdf Paper Url:https://www.ijtsrd.com/management/other/59796/evaluating-the-level-of-automated-facilities-management-adoption-and-it's-major-challenges-in-hotels-in-awka-anambra-state-nigeria/deborah-udo-ekaette