Adaptation of small and medium-sized enterprises in the food sector during the pandemic: Position the brand as part of the community
Journal: Journal of Global Business Insights (JGBI) (Vol.8, No. 2)Publication Date: 2023-09-01
Authors : Hardian Eko Nurseto; Nila Armelia Windasari; Prasanti Widyasih Sarli;
Page : 149-167
Keywords : service-dominant logic; food business; pandemic; small business; SMEs;
Abstract
This study explains how small and medium-sized enterprises (SMEs) in the food sector adapted during the pandemic. In-depth, semi-structured, hybrid interviews were conducted with fifteen SME owners in the food sector in Bandung, Indonesia. The study describes five business adaptation strategies using service-dominant logic (S-DL) and structural-functionalism theory: (a) relationship adaptation with suppliers and landlords, (b) employee adaptation, (c) product and sales adaptation, (d) operations adaptation, and (e) promotion adaptation. Findings show a holistic view of actor involvement in the business adaptation process linked to altruism, in which the business and all actors (i.e., suppliers, landlords, customers, employees, government, online delivery man, society, etc.) act and respond conjointly as a form of collective survival. The business ecosystem of the food sector covers both transactional relationships and emotional relationships. This study contributes to the literature and practice of SMEs in the food sector in finding effective strategies when facing a pandemic.
Other Latest Articles
- Effect of the intensity of Instagram usage as a social media tool on conspicuous consumption
- An in-depth analysis of the impact of cyberattacks on the profitability of commercial banks in the United States
- The effect of consumer-based authenticity on attachment and social networks in digital context: Case of Moroccan’s terroir products
- Doing business and contributing to conflict prevention and development in Ghana
- Evaluating the COVID-19 pandemic changes on hotel organizational culture
Last modified: 2023-10-28 04:59:14