ASSESSING THE EFFICIENCY OF ENTERPRISE BUSINESS PROCESSES

The article examines the features of assessing the effectiveness of enterprise business processes in modern conditions. It was found that a business process is understood as a set of structured tasks associated with the implementation of various types of activities. It has been established that efficiency is an important aspect of managing and improving business processes of an enterprise. It has been determined that in order to assess the overall efficiency indicators of business processes, it is necessary to summarize the products of individual indicators of the efficiency of business processes by an expertly determined coefficient of importance. Factors that should be taken into account when determining the market position of an enterprise are identified. It has been established that in order to control business processes, it is necessary to select and justify quantitative criteria for assessing efficiency, since effectiveness assessment is an important factor in determining the degree of achievement of business process goals, the degree of completion of planned tasks and the degree of goal achievement. It has been established that the effectiveness of an enterprise's business processes should be determined by synthesizing and comparing the results of the distribution of benefits and general economic benefits arising as a result of vigorous activity and positioning of the enterprise in a market niche, taking into account material and intangible costs. It was revealed that assessing the effectiveness of business processes is an important characteristic that reflects the results and capabilities of the enterprise. The components of the efficiency of business processes that meet the standards of enterprise activity are identified, in particular: cost, net profit, cost levels, quality, ability to innovate, consumer satisfaction, convenience, benefits for the consumer, level of risk. It has been determined that to evaluate business processes, enterprises use a system of quantitative and qualitative indicators, in particular the complexity coefficient, process coefficient, controllability coefficient, resource intensity coefficient, regulation coefficient. All this must be taken into account in the future of further research in the context of improving the system for diagnosing the efficiency of business processes of a small and medium-sized enterprise under conditions of risk and uncertainty.