Women’s Satisfaction with Maternal Delivery Care at Health Facilities

—Patient satisfaction plays a pivotal role in ensuring patients adhere to medical treatments and make effective use of healthcare facilities. Patients experience high satisfaction when healthcare services align with their expectations and requirements, with the quality of care being a significant influencer. The primary aim of this research was to assess the degree of women's contentment with maternal delivery care and identify the factors associated with it at healthcare facilities located within Kigoma municipality, Tanzania. Conducting a cross-sectional study, we evaluated 255 women who received care at three healthcare facilities for childbirth in Kigoma municipality. Of these, 44 (17.3%) sought care at Maweni Regional Referral Hospital, 123 (48.2%) at Kigoma Baptist designated District Hospital, and 88 (34.5%) at Ujiji Health Center. The collected data were subjected to analysis using SPSS version 23, and statistical significance was defined as p<0.05. The overall level of women's satisfaction with maternal delivery care in health facilities of Kigoma municipality was 77.6%. There was an association of overall satisfaction with general cleanliness, number of health workers, availability of medicine and medical equipment, promptness of service, interpersonal relationships, the cost of the service, and the condition of newborns. This calls for an emphasis on increasing the quality of care as unsatisfied women can opt not to go to the health facilities for childbirth and thus increase the rate of home delivery which might result in an increased maternal mortality rate