A Survey on the Awareness of the 12345 Government Service Hotline among College Students in Beijing

How to improve the satisfaction of government service management is a key concern and solution in current society. The article is based on questionnaire survey data of college students from 15 universities in Beijing regarding their awareness of the 12345 hotline. The structural equation model is used to analyze the factors influencing satisfaction and Probit model on awareness. The research results indicate that college students satisfaction with the 12345 hotline is significantly influenced by their awareness. On this basis, it is proposed to strengthen the public service concept of the 12345 hotline for college students Strengthen publicity and guide college students to use the 12345 hotline reasonably Optimize the construction of the hotline and improve the satisfaction of college students in Beijing with the 12345 hotline. Miaojun Li | Sainan Chen | Yadan Li | Song Han "A Survey on the Awareness of the 12345 Government Service Hotline among College Students in Beijing" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-7 | Issue-5 , October 2023, URL: https://www.ijtsrd.com/papers/ijtsrd60042.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/education/60042/a-survey-on-the-awareness-of-the-12345-government-service-hotline-among-college-students-in-beijing/miaojun-li