A QUALITY MODEL FOR SOCIAL COLLABORATIVE COMPANIES WITH A VALIDATION BASED ON GIOIA METHODOLOGY
Journal: International Journal for Quality Research (Vol.18, No. 2)Publication Date: 2024-06-30
Authors : Pierina Moreno Rejina M. Selvam Frederic Marimon;
Page : 335-352
Keywords : Collaborative consumption; Platform economy; Digital economy; Sharing economy; Quality; Social economy;
Abstract
In this paper, a Quality Model for Collaborative Social Enterprises (SCC) proposed in the article "On the Convergence of Collaborative and Social Economy: A Quality Model for the Combined Effect" (2021) was validated through the Gioia methodology. Semi-structured interviews were carried out based on a questionnaire applied to an intentional sample. As a result, the Quality Model was improved, and new aspects were recognized such as: the importance of sustainability in SCC even if the companies are non-profit, the importance of the communication of social mission, an adequate definition of the decision-making process, the consideration of aspects related to ethics in data management, the definition of platform requirements and customer experience, and, finally, the need to have a social impact assessment as part of the main indicators. In addition to a general review in terms of drafting and organisation of the model, maintaining its dimensions and graphic representation remained unchanged.
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