MATURITY OF THE QUALITY MANAGEMENT SYSTEM AND DEALING WITH CRISIS SITUATIONS
Journal: International Journal for Quality Research (Vol.18, No. 2)Publication Date: 2024-06-30
Authors : Joanna M. Dziadkowiec Urszula Balon Magdalena Niewczas-Dobrowolska;
Page : 487-500
Keywords : Quality management system; Pro-quality Culture; Restrictions; Crisis;
Abstract
The aim of this article was to analyze how organizations with an implemented ISO 9001 quality system responded to the crisis caused by the Covid-19 pandemic. For the purpose of the study, a set of questions was developed to enable a simplified assessment of the QMS maturity level. Next, it was verified how organizations with different levels of quality culture coped with the reorganization forced by the restrictions associated with the outbreak of the pandemic. As a result, it was confirmed that there is a relationship between QMS maturity and the implementation of actions that can be described as systemic. It was also found that the involvement of top management and the motivating and supporting role of the quality management representative were the factors that had the greatest impact on taking action in a crisis situation.
Other Latest Articles
- Effects of Sodium Chloride stress on the Morphological and Physiological Parameters of Brassica campestris L. cultivars
- KEY PERFORMANCE INDICATORS (KPIs) IN THE QUALITY MANAGEMENT SYSTEM
- QUALITY ASSESSMENT OF E-COMMERCE SERVICES IN TERMS OF PROCESS DIGITIZATION
- Impact of Bio-control Agent on the Management of Rice Insect Pests
- INTERDEPENDENCE BETWEEN ALLOCATIONS TO CULTURE AND CITIZENS' SATISFACTION WITH THE PROGRAMME CONTENT OF THEATRES IN A EUROPEAN CAPITAL OF CULTURE
Last modified: 2024-05-19 02:29:00