USERS’ SATISFACTION WITH INTERCITY BUS TERMINAL QUALITY IN LAGOS STATE, NIGERIA
Journal: Scientific Journal of Silesian University of Technology. Series Transport (Vol.123, No. 123)Publication Date: 2024-06-30
Authors : Umar Obafemi SALISU Mubarak Olabanji GAFAR Ayobami Ademola AKANMU Sekinat Motunrayo SANNI Simeon Oluwagbenga FASINA;
Page : 277-302
Keywords : bus terminal quality; transport infrastructure; transport planning; users’ satisfaction; Lagos State; Nigeria;
Abstract
Globally, efficient intercity public transport relies on well-designed and high-quality terminal facilities and services to enhance accessibility, mobility, and safety for passengers and freight. Despite governmental efforts, bus terminals in Nigerian urban areas are becoming hotspots for unregulated activities and traffic chaos. In response, this study investigates users' satisfaction with Lagos State's intercity bus terminal quality, analysing socio-economic profiles, satisfaction levels with quality of terminal facilities (QoTF) and services (QoTS), and challenges impacting terminal operations. Using a cross-sectional survey, 200 questionnaires were distributed to terminal users, employing a multistage sampling technique. Descriptive (weighted mean analysis) and inferential (multiple linear regression [MLR] analysis) statistics were employed for data analysis. Results indicate that the majority of respondents are male, aged below 40, and permanent terminal users. Satisfaction is noted with 13 out of 24 parameters of QoTF, with top-ranking parameters including parking space, restaurant facilities, and waste disposal facilities. However, dissatisfaction is expressed with 8 out of 14 parameters of QoTS. Least-satisfied QoTS parameters include staff attitudes, passenger safety, and bus service reliability. Top-rated challenges affecting terminal operations are security concerns, sanitation facility deficiencies and insufficient passenger amenities. MLR analysis indicates a significant influence of terminal facilities on overall service satisfaction (F= 2.899, p= 0.000 <0.05). In conclusion, enhancing both terminal facilities and services is crucial for efficient operations in Lagos State's bus terminals. Recommendations include improving security measures, sanitary infrastructure and staff training to address user concerns and enhance satisfaction.
Other Latest Articles
- THE CHOICE AND REASONING OF THE BUS RAPID TRANSIT SYSTEMS FOR CITY TRANSPORT
- PUBLIC TRANSPORTATION SYSTEM FARE, ECONOMIC IMPACTS ON THE PURCHASING POWER OF ITS USERS, THE CASE OF BOGOTÁ, COLOMBIA
- A SUSTAINABLE PRODUCT IN VIEW OF TECHNICAL PARTS AND COMPONENTS OF A MEANS OF AGRICULTURAL TRANSPORT
- MODELLING ROUNDABOUT ENTRY CAPACITY FOR MIXED TRAFFIC FLOW USING ANN: A CASE STUDY IN INDIA
- Relevancy between Anchor Text and Wikipedia: A Web Search Framework
Last modified: 2024-07-09 21:02:19