Future of Work: The Impact of Intelligent Technologies for Leaders and Knowledge Workers

The future of work (FOW) is being influenced by emerging technologies such as machine learning, artificial intelligence (AI), and predictive analytics. With 89% of businesses adopting digital strategies, experts predict that AI will enhance productivity and proficiency over the next decade. However, concerns about the impact of AI on employment and the workforce remain. The pace of AI development contradicts stakeholder expectations, leading to uncertainty about AI automation, competitiveness in local markets, online disruptions, job and skill redesign, and high pressure on the workforce. AI has shown benefits in automating processes and improving productivity, quality, and reliability. Descriptive analytics tools like Office 365 Delve (O3D) can help reinforce working relationships, improve work-life balance, and support communication. However, there is a gap between organizations and employees when it comes to adopting new technology tools. A case study was conducted at Achievers Point University (APU) to examine the use of O3D, its impacts, and user perceptions. The results showed that non-users do not trust the implementation of O3D, but users who use it effectively view output accuracy as well as input. In terms of well-being and trust, 62% of respondents trust O3D as a tool for improving work performance in time management and capturing work activity data. The findings from this case study can inform C-suite executives, decision-makers, and business leaders about developing strategies to mitigate risks during technology implementations.