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RESEARCH ON DEFINING MANAGERIAL COMPETENCE (BASED ON A MEDICAL ORGANIZATION EXAMPLE)

Journal: International scientific journal "Internauka." Series: "Economic Sciences" (Vol.1, No. 85)

Publication Date:

Authors : ; ; ; ;

Page : 9-17

Keywords : competence; competence-based management; competency assessment; healthcare assistance; service;

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Abstract

In today's world, the foundation of an organization's existence, work outcomes, and achievements directly depend on the management skills and competence of that organization. The Government of Mongolia has made amendments to the “Law on Health” and the “Law on Hospital Services” with the aim of improving the quality and accessibility of healthcare services. These amendments include the introduction of market elements to create and develop a competitive market within the state-owned hospital management system, the establishment of a legal environment for the reform of hospital management, and detailed provisions on management and organization. In order to deliver quality, accessible, and timely healthcare services to consumers, healthcare institutions need to assess their current management capabilities and subsequently improve their competitiveness. Therefore, our researchers conducted a study to determine the level of client satisfaction at health centers (HC), identify influencing factors, and improve the quality and accessibility of services, as well as the working conditions and environment of medical services. They conducted two quality assessments to evaluate the working conditions, diagnostic and treatment equipment availability, and staff skills, which formed the basis for a phased analysis of the management capabilities of the center. The study was conducted using the “Business Organization Management Competency Survey Model,” adapted to the specifics of the health sector, with a survey of managers, doctors, and staff at the health center based on nine groups and 90 indicators. The survey was evaluated using a five-point Likert scale. The questionnaire was developed using the SPSS-21 software package and content analysis method. The overall assessment of the study was 3.1, or “average,” indicating the need for strategic planning to improve the quality and capacity of services, enhance the knowledge and skills of doctors and staff, improve knowledge management, modernize technical equipment, learn modern management methods and techniques, and improve operations.

Last modified: 2024-12-15 07:34:38