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SERVICE QUALITY IN FRONTIER-BASED BENCHMARKING MODELS: A PROPOSAL FOR BRAZILIAN TRANSMISSION SERVICE OPERATORS BY LITERATURE REVIEW
Journal: International Journal of Advanced Research (Vol.12, No. 12)Publication Date: 2024-12-18
Authors : Ricardo Augusto Oliveira Santos; Simone Evangelista Fonseca;
Page : 1007-1022
Keywords : Benchmarking Models Quality at Electricity Operational Efficiency Monetary Quality Variable;
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Abstract
This study investigates the incorporation of service quality into frontier-based benchmarking models, focusing on Brazilian Transmission Service Operators (TSOs). Service quality is a critical variable in the regulatory context, as it directly reflects operational efficiency and consumer impacts. However, benchmarking models adopted in the Brazilian electric transmission sector, particularly those proposed by ANEEL for the 2017-2022 tariff review cycle, still exhibit gaps in the effective inclusion of quality proxies.
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