DEALING WITH PEOPLE AT WORK: THE MANAGER’S DILEMMA

Every organisation is composed of people. They are different from one another in their physical, mental and psychological makeup. Their behaviour and performance are influenced by several factors inside and outside the organization. In order to manage people effectively, managers need knowledge and skills in human relations. Healthy human relations can be built by integrative or problem solving approach in which both the parties gain satisfaction of their respective needs in a cooperative manner, and not at the expense of one another. The paper tries firstly to cover problems in human relations. Further, strategies for establishing healthy human relations have been suggested.