Exploring the Effect of E governance on Service Delivery in Three Selected Counties in Western Equatorial State, South Sudan

Since gaining independence in 2011, South Sudan has pursued decentralization to bring government services closer to its citizens. E governance has been introduced as a modern tool to improve public service delivery, particularly in sectors critical to community well being such as health and physical infrastructure. Despite these efforts, many regions including Western Equatoria State continue to experience poor service delivery outcomes. This study examines the impact of e governance on service delivery in three counties—Tambura, Yambio, and Mundri West—focusing on health services and feeder roads, to understand how e governance can enhance the effectiveness of decentralized governance. This study employs a mixed methods research design combining quantitative data collection through structured questionnaires and qualitative insights from interviews and focus group discussions. Data were collected from key stakeholders including government officials, health workers, community leaders, and residents in Tambura, Yambio, and Mundri West counties. Statistical analysis was used to evaluate relationships between e governance, decentralization, and service delivery, while thematic analysis explored contextual challenges and opportunities. The Key study findings were E governance initiatives have positively influenced transparency, accountability, and accessibility of services, particularly in health care delivery and road maintenance the degree of decentralization positively correlates with service delivery outcomes, but this relationship is significantly strengthened when supported by effective e governance systems Major barriers to e governance effectiveness include inadequate ICT infrastructure, limited technical capacity, political interference, and high corruption levels and Citizens in the study areas continue to face challenges accessing quality health services and reliable feeder roads, exacerbated by poor infrastructure and governance issues. Employing a mixed methods approach, the study analyzes access, quality, and citizen satisfaction with health services and feeder roads, amidst challenges such as poor infrastructure, corruption, and limited institutional capacity. Findings reveal that while e governance holds significant potential to enhance transparency, accountability, and efficiency, its effectiveness is highly dependent on contextual factors including political stability, infrastructure readiness, and user capacity. The study underscores the urgent need for targeted policy interventions to strengthen e governance frameworks to improve decentralized service delivery in post conflict settings like South Sudan. Moudie Anthony Zingari Negumba | Asiimwe Solomon | Edaku Charles | Mbabazi Mbabazize "Exploring the Effect of E-governance on Service Delivery in Three Selected Counties in Western Equatorial State, South Sudan" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-9 | Issue-5 , October 2025, URL: https://www.ijtsrd.com/papers/ijtsrd97371.pdf Paper URL: https://www.ijtsrd.com/management/public-sector-management/97371/exploring-the-effect-of-egovernance-on-service-delivery-in-three-selected-counties-in-western-equatorial-state-south-sudan/moudie-anthony-zingari-negumba