A Theoretical and Empirical Analysis of E-Learning Platform and Digital Content in Hospitality Education in India

The high pace of digitalization of the education sector has altered the paradigm of teaching-learning in different fields, including hospitality education. E-learning in India has largely adopted e-learning platforms including SWAYAM, NPTEL, institutional Learning Management Systems (LMS), and personal digital platforms, which have seen rapid adoption in recent years and more so after the COVID-19 pandemic. The research paper presents a critical theoretical and empirical research of e-learning systems and online resources in hospitality education in India. The study incorporates the e-learning ecosystem theory, technology adoption themes, and quality frameworks of digital content to address the effectiveness of platforms and satisfaction levels of learners. The study, relying on primary data in form of survey and secondary data sources, uses descriptive statistics and factor analysis to determine determinants of platform adoption and content effectiveness. The results show a wide range of differences in the satisfaction of learners on different platforms and teaching materials, the quality of content, its interactivity, and the interaction with a teacher being the key success factors. The research has added value to the literature on instruction and teaching technology in hospitality industry education since it offers practical advice to policymakers, instructors and web developers.