DIFFICULTIES ENCOUNTERED IN ISO 9001:2008 IMPLEMENTATION PROJECTS IN INCUBATED TECHNOLOGY-BASED COMPANIES

Quality Management Systems (QMS) are designed to continuously improve the performance of organizations aiming to constantly improve their services seeking to overcome their results. Thus, for the services and/or products offered to transmit confidence and credibility, they should be designed within appropriate norms and standards. This research aims to assess the difficulties encountered by the incubated companies participating in the PRIME-FINEP project and developing projects for certification of their QMS in accordance with ISO 9001:2008. An exploratory survey was performed in nine incubated technology-based companies (TBC), through a questionnaire with 21 questions totaling the opinion of 20 respondents. After analyzing the data it is concluded, with statistical meaning, that the TBC's with little incubation time present difficulties in implementing the quality policy (5.3), difficulty not identified in other studies conducted in large companies. However difficulties similar to those of the large companies are present in the incubated TBC, and are the following: documentation requirements (4.2) present in all incubated companies (regardless of incubation time), and design and development (7.3) present in companies with little incubation time. The difficulty in implementing the quality policy (5.3) is reflected in the achievement of the QMS certification project in accordance with ISO 9001:2008.