MODEL - INTEGRAL METHODOLOGY FOR SUCCESSFUL DESIGNING AND IMPLEMENTING OF TQM SYSTEM IN MACEDONIAN COMPANIES

The subject of this paper is linked with the valorization of the meaning and the perspectives of Total Quality Management (TQM) system design and implementation within the domestic companies and creating a model-methodology for improved performance, efficiency and effectiveness. The research is designed as an attempt to depict the existing condition in the Macedonian companies regarding quality system design and implementation, analysed through 4 polls in the "house of quality" whose top is the ultimate management, and as its bases measurement, evaluation, analyzing and comparison of the quality are used. This "house" is being held by 4 subsystems e.g. internal standardization, methods and techniques for flawless work performance, education and motivation and analyses of the quality costs. The data received from the research and the proposal of the integral methodology for designing and implementing of TQM system are designed in turn to help and present useful directions to all Macedonian companies tending to become "world class" organizations. The basis in the creation of this model is the redesign of the business processes which afterword begins as a new phase of the business performance - continued improvement, rolling of Deming's Quality Circle (Plan-Do-Check-Act). The model-methodology proposed in this paper is integral and universal which means that it is applicable to all companies regardless of the business area.