THE PROCESS OF THE FORMATION OF THE QUALITY OF ORGANISATION'S FUNCTIONING AND DEVELOPMENT

Demanding surrounding makes it necessary for an organisation to adapt and restructure constantly. Therefore, it is essential for an organisation to acquire competence allowing to use opportunities and avoid dangers which happen, among others, because of changeability of relations between it and people interested. Adaptation to the changes which occur in the spheres mentioned in the following lines constitutes the challenge. The changes refer to the following spheres: economical, technological, international or legal and political. It requires systematic and comprehensive organisation development, which becomes possible due to the use of The Management Model of the Polish Quality Award which is perceived as a tool optimising the quality of functioning and development of an organisation. The use of the model's criteria as a tool supporting development and mistake correction gives a chance to gain competitive predominance of an organisation. This leads to effective and efficient way of conducting self-assessment as well as systematic identification of weak points of an organisation, which, in turn, directs towards the facilitation of pinpointing the direction of its functioning.