THE LEVEL OF CUSTOMER SATISFACTION AS ONE OF THE GOALS OF THE QUALITY OF THE ORGANIZATION IN THE BAKERY INDUSTRY
Journal: International Journal for Quality Research (Vol.4, No. 4)Publication Date: 2010-12-30
Authors : Aleksandar Maric; Slavko Arsovski;
Page : 275-281
Keywords : customer satisfaction; quality objectives; bakery industry;
Abstract
The original definition of consumption (from Latin "consumer") that is closely related to the notion of consumer, related to the taking of food- consuming. This paper describes an original methodology of measuring customer satisfaction bakery products (bread and pastries) as well as the quality objectives of the organization. By comparing the size of the level of satisfaction obtained by this method of measuring the ACSI index, as one of the most used way to measure customer satisfaction with quality of products / services determinate quality reserves in both cases.
Other Latest Articles
- IMPROVING QUALITY MANAGEMENT IN PANIFICATION
- IDENTIFICATION OF STRENGTH AND WEAKNESSES OF INDIAN MANUFACTURING SMES USING AHP APPROACH
- GAUGE R&R FOR AN OPTICAL MICROMETER INDUSTRIAL TYPE MACHINE
- ENHANCING THE QUALITY OF ENGINEERING EDUCATION INSTITUTIONS (EEIs) THROUGH GAP ANALYSIS
- INTELLIGENT SYSTEMS FOR DECISION-MAKING SUPPORT BASED ON BCM APPROACH
Last modified: 2015-11-22 22:59:07