SIMULATION OF QUALITY GOALS: A MISSING LINK BETWEEN CORPORATE STRATEGY AND BUSINESS PROCESS MANAGEMENT

This paper describes design methodology for quality goals simulation model as a supporting tool for quality goal-directed decision-making at strategic management level. The paper presents such an integrated, system (MIS/DES) and draw attention to the essential role of simulation based strategic quality goal-directed decision-making within it. With proposed approach it is possible to converge, or focus, comprehensive but static MIS knowledge in dynamic simulation models and to fully utilize prediction power of simulation for effective and integrated quality goal-directed strategic decision making. Importance of modeling in field of control, equality of knowledge and models, dynamic nature and complexity of models and real systems from viewpoint of modern cybernetic science are also presented in the paper. The final goal is a purposeful decision-making simulation system that guides in the right direction strategically focused management action promising implementation of strategic plans and achievement of related quality goals. In its experimental section the paper describes a quality goals model designed for concrete environment. Overall model structure, components structure, components relations, mathematical models, and other elements of modeling approach are also given in this section. Finally, an example of successfully designed simulation solution is given. The approach presented in the paper gives verbal and mathematical problem description, builds ontology of quality goals problem domain, uses Extended Petri Nets as modeling tools in order to obtain faithful model which easily can be replicated in object oriented class and object hierarchy.