Identification of the Structural Relationship between Presence, Service Quality, Flow and Learning Satisfaction in Mobile Learning
Journal: The Journal of the Institute of Internet, Broadcasting and Communication (Vol.15, No. 4)Publication Date: 2015-08-31
Authors : Young-Ju Joo; Ae-Kyung Chung; Jeong-Jin Kang; Bo-Kyung Jung;
Page : 169-175
Keywords : presence; service quality; learning flow; learners’ satisfaction; mobile learning;
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Abstract
The purpose of this study is to investigate the structural relationships among teaching presence, cognitive presence, social presence, service quality, learning flow, and learners’ satisfaction in mobile learning. Survey data collected by 255 learners who completed mobile-supported courses offered by an online university in South Korea were analyzed using structural equation modeling. The results suggest that cognitive presence, social presence, and service quality have direct effects on learning flow, and that cognitive presence, service quality, and learning flow have direct effects on learners' satisfaction.
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Last modified: 2015-11-23 10:18:15