The State of Using SMS-Based e-Government Services: Case Study in Jordan

Recently the Hashemite Kingdom of Jordan has wide spread of information technology and communications. In addition, it has improved the infrastructure of mobile phone networks. This encourage government to take advantage of this development and trying to provide SMS-Based e-Government Services through their e-government program. This paper tries to evaluate the state of using SMS-Based e-Government Service in the Hashemite Kingdom of Jordan and study the factors that affect on citizen adoption of this service. This study investigated a sample formed of (600) individuals distributed on three categorize were university students and Employees, public sector employees, private sector employees. The study presented statistical information explained the state of using SMS-based e-government service by Jordanian citizens. In addition the study showed that individual’s beliefs have positive effect on use SMS based e-government services. Furthermore it orders these factors ascending depending on importance, from Jordanian citizens' perspective. The top three factors were Perceived ease of use, perceived efficiency in time and distance, perceived value for money.