Key Performance Indicators Evaluation and Performance Measurement in Dry Port-Seaport System: A Multi Criteria Approach

Dry port-seaport services are key elements of a multimodal transport. They represent the needed infrastructure for its development. In this case, evaluating and improving their performance is necessary to achieve international competitiveness. The purpose of this paper is to develop a new model of performance measurement for the dry port-seaport system. To this aim, we have consolidated available researches and existing studies in order to identify and develop our proposed model framework. In this paper, a multi-criteria hierarchical model framework using MACBETH for dry port-seaport system has been developed. This framework can be used by managers at different levels of the system. The proposed model has been developed by exploring measurement gaps in multimodal transport field and by discovering prospective options from this area. The results and the methodology are practical. We obtain the global performance level of our involved system using our methodology, which can help managers in taken decisions and increase global performance of this system.