User Activities in Business Processes - A System-Based Analysis of Specialist Users
Journal: IADIS INTERNATIONAL JOURNAL ON COMPUTER SCIENCE AND INFORMATION SYSTEMS (Vol.9, No. 2)Publication Date: 2014-12-30
Authors : Andreas Hufgard; Johannes Schulz;
Page : 159-173
Keywords : ERP; SAP; users; usage analysis; business processes; RBE;
Abstract
Empirical data based on actual system use is in very short supply. How many transactions do ERP system users execute? In which business processes do most users still play an active role? Answers to these questions are provided in the analysis of 77 user organizations, the subject of this publication. For the first time, these questions can be answered objectively, based on data collected with system-based analyses of live post-implementation SAP systems. The analyses examined activities of over 253,000 users and the data was extracted using RBE Plus, a reverse business engineering tool. Areas of intense usage and user types have been identified objectively, and the findings pinpoint specific sub-processes that reveal potential for improvement.
Other Latest Articles
- Misalignment Symptom Analysis Based on Enterprise Architecture Model Assessment
- Connectivity, Simplification, and Performance Measurement: Guidelines for Business Process Strategists in Re-Engineering Projects
- Autonomous Acquisition of Natural Situated Communication
- Particle-Based Participating Media Rendering Using Density Octrees
- Institutionalization of Information Systems Security Policies Adoption: Factors and Guidelines
Last modified: 2016-02-19 23:43:35