Determination of the Organization Satisfaction Levels of Participants in the 14th World Athletics Championship

The purpose of this research is to investigate to what extent the participants of different countries who attend to the 14th World Indoor Championship in Istanbul are satisfied by the same service. The sample of this study consists of 851 people who are selected by random method. 445 of this group is Turkish, 416 of this group is participants who have come from 26 countries. As research method of this study, a survey of 17 questions is improved according to likert method (5) and the reliability coefficient is found as %85. SPSS 16.0 programme has been used for the data that are gathered out of surveys including descriptive statistics and percentile comparisons and illustrated at the tables and at the graphics. As a result of this research, the ticket prices, the physical condition of the sports hall, the employees, the programme flow are assessed as good. The participants of other countries stated that they had some difficulties about transportation to the sports hall and found food and beverage. It has been found out that the satisfaction level is low because of the difficulty of spectators’ viewing ceremonies and all the competitions due to seating location.