BEHAVIOURAL COMPETENCY MAPPING: DESIGNING AND ACHIEVING PERFORMANCE IN EDUCATIONAL SECTOR ? A CASE STUDY OF BIRLA INSTITUTE OF TECHNOLOGY, PATNA CAMPUS

ABSTRACT How important the universities are to the nation has been described by Shri Jawaharlal Nehru, our first prime Minister in the following words: “University stands for humanism, tolerance, and truth. It stands for the onward march for the human race towards even higher objectives. If our universities discharge their duties adequately, then it will do well for the nation and the people”. The efficiency of higher education depends upon the efficiency and performance of universities. At the same time the efficiency of a university is closely related to with its quality of administration and management. This study aims to observe the performance of Non teaching staff in Birla Institute of Technology, Patna Campus. It proposes to enhance performance through Competency Mapping. KEY WORDS: Competency Mapping, Performance, Efficiency