Modeling the Role of Using Information Security on Users' Satisfaction

This study is aimed to present theory model of users' satisfaction in Iran Saderat Bank in terms of using information security. This descriptive research is correlation-survey. A questionnaire was prepared and standardized by the author as a measurement tool. It includes two main factors involving three and two subcomponents, respectively. The first one is information system function including information quality, system quality and supportive service quality. The second is work function and work relationship. The proposed questionnaire has some items and it is scored by Liker scale (very poor (1), poor (2), average (3), strong (4), very strong (5)). Kolmogrov-Smirnov test (K-S test) results showed that data is normal. Considering KMO>0.6 as well as Bartellet significance level is less than 0.05, so the questionnaire is constructed by validity and cronbach alpha values indicating its good reliability. Fridman test results showed that there is a significant difference between factors influencing on users' satisfaction in Iran Saderat Bank in terms of using information security that they include system quality, service quality, information quality, work function, and work relationship (M= 4.51, 4.12,3.61, 3.52, 2.72, respectively). Also, confirmatory factor test results showed that research model has goodness of fit and the relationship between variables is significant.