Post-Occupancy Evaluation of Some Selected Hotels in Minna, North Central Nigeria

Evaluating the performance of buildings after they have been occupied is an important step of project life cycle that provides feedback to the professionals involved in the buildings. This systematic and detailed inspection, carried out with the users of the buildings, is called Post-Occupancy Evaluation (POE). It is against this background that this Post-Occupancy Evaluation was carried out on selected major hotels in Minna to examine and discuss the present conditions of the hotels in Minna in terms of their services, size and supporting facilities in relation to their business objectives so that customers’ comfort and satisfaction is not compromised. In achieving this objective, the responses of selected staff of the hotels were collected using structured questionnaire, observation schedule and personal interviews. Data analysis of the evaluation carried out on the selected hotels in Minna shows that most of the hotels do not provide conducive and well functioning rooms that would give the users a feel of home and adequate supporting facilities that would make them compete with top class hotels. The study has recommended, among others, that there should be a change in the approaches and strategies applied to managing hotels in the study area.