DIGITAL REFERENCE SERVICES (DRS) AMONG THE PUBLIC & PRIVATE SECTOR UNIVERSITIES LIBRARIES IN KARACHI: A COMPARATIVE STUDY

Digital Reference Service is emerging trends of reference services in recent years. Users are frequently accessing to online digital reference sources provide strong evidence to digital reference services. Most modern technology (live chat, video conferencing, ask librarian, Mobile reference and documentary delivery) facilitate users from off campus due to this movement of physics transit reduce in academic library. Parallel online query rapidly increase of librarian desk. There are huge gap between private and public sector university libraries in Pakistan like (infrastructure, collection services, space budget and etc.) HEC has minimized this gap through frequently visits, inspection, instructions and standards protocols. This paper is focuses only on the reform reference services and section of the university libraries of Karachi.