Implementation Of ISO 9000 Quality Management System Within The Manufacturing And Service Industry Of Ivory Coast

Abstract The objective of this paper was to present the factors that impede the implementation of ISO 9000 QMS within the manufacturing and service Industry of Ivory Coast. It wasnt the intention of the author to provide detailed strategies for the readers to implement ISO 9000. It was an effort to present the relationship if any between the lack of ISO 9000 adoption and the perception of Ivoirians business organization leaders. For that purpose five research questions were associated with this study. The population for this study was all non-ISO certified business organizations in both public and private sector and was physically located in Ivory Coast. The population sample for this study was the 5044 members of the Chambre de Commerce et dIndustrie de Cote dIvoire CCI from which the author utilized the sample size of 60 business organizations randomly selected. This study utilized a survey questionnaire of face to face interview as data collection method. The survey questionnaire contained thirty three 33 questions organized in six parts and was proposed to 60 business organizations leaders. The result showed that business organization leaders in Ivory Coast were aware of the ISO 900 QMS but do not have enough knowledge on the ISO 9000 QMS implementation and certification. This could be due to the poor job done by CODIMORM the local national bureau of standards as a source of information. However it was found that business organization leaders in Ivory Coast intended to pursue and obtain ISO 9000 QMS certification. With respect to perceived benefits they indicated customer satisfaction improvement as the most important benefit that ISO 9000 QMS certification could bring to their general management activities. With respect to perceived improvements they selected quality of productsservices as the most important improvement that ISO 9000 QMS implementation and certification could help to achieve. Overall business organization leaders in Ivory Coast overall perception indicated that ISO 9000 QMS is a good quality management tool that is applicable to their organization and the country. However they perceived the ISO 9000 QMS process as being too costly and time consuming to implement but they are prepared to obtain more information about the ISO 9000 QMS implementation and certification processes as they will consider implementing..