EMOTIONAL INTELLIGENCE AND WORKING CONDITIONS IN THE INDIAN BANKING SECTOR: AN EMPIRICAL STUDY

In the present research, the effort has been made to study the relation and impact of Working Conditions on employees’ Emotional intelligence which further enhances the organizational commitment of the employees working in the banking sector in Maharashtra. For this purpose, six banks were taken- 3 public sector banks (PNB, SBI, Canara) and 3 private sector banks (Yes, ICICI, Axis) as sample covering three cities (Mumbai, Pune and Nagpur). Goleman’s emotional intelligence framework 1995 was used for data collection from employees of above said leading banks. Different attributes of emotional intelligence were taken into consideration to analyse its relationship with working conditions. SPSS 20 was used for data analysis. The empirical analysis revealed that there is a difference of the impact of working conditions on employees’ emotional intelligence in private and public sector banks. An analysis conducted derives meaningful conclusions for furthermore of research.