On the Benefits of ISO9000 Certification

ABSTRACT This paper presents the results of a research project focusing on the advantages associated with ISO 9000 certification. In particular, this study compares the impact of ISO 9000 certification based on samples of companiesfrom US, India and China. Sample surveys involving both ISO 9000 certified and non-certified companies from these countries are conducted and the results are presented. The impact of certification on the organizational effectiveness of companies with and without certification is compared based on a number of factors such as customer satisfaction, profitability and productivity.