Jakość usług przewozowych w transporcie miejskim w Warszawie

The article characterizes the urban transport system in Warsaw which includes bus transport and rail transport (including tram lines, metro, urban rapid train ? SKM). The article presents the results of a survey carried out in 2015 among 210 users of urban transport. The study shows that the inhabitants of Warsaw are msatisfied with the level of public services provided by public transport. Characteristics of urban transport of key importance for users are frequency of vehicles and travel expenses (ticket prices).