INCREASING ORGANIZATIONAL EFFECTIVENESS THROUGH ORGANIZATIONAL DIAGNOSIS. COMPARISON BETWEEN PUBLIC INSTITUTIONS IN KOSOVO AND ALBANIA

The aim of the actual research is the diagnosis of the organizational effectiveness in the public sector in Albania and Kosovo. The research will be focused only on two public institutions, one in Kosovo and one in Albania. The Organizational Diagnosis Questionnaire was used. The questionnaire was based on the Weisbord Six- Box organizational diagnosis model which includes six components: purpose, structure, rewards, relationship, helpful mechanisms and leadership. The results of the questionnaire analysis are necessary to understand what the employees think of each component (informal aspect). To better understand the formal aspect, interviews were conducted with the managers of each institution. Then the results were compared to find the existing gaps between the formal and informal aspect. In the Albanian public institution, the formal and informal aspect was not compatible for the “Relationship” and “Reward” component. In the Kosovo public institution, the formal and informal aspect was not compatible for the “ Relationship”, “ Leadership” , “Helpful Mechanisms” and “ Reward” component. The results of the study showed that in these public institutions did not exist serious problems regarding work division, clarity of organizational goals, leadership style, reward system, conflicts between individuals and working units, helpful mechanisms and ability to change. It can be concluded that the organizational effectiveness is a little higher in the public institution in Albania than in the public institution in Kosovo.